FAQ

1. How long does shipping take?
Shipping typically takes 7 to 14 business days, depending on your location. We ship directly from our fulfillment partners to reduce waste and offer the best possible price. You’ll receive tracking information as soon as your order is processed.

2. Where do you ship to?
We currently ship to the United States, United Kingdom, Canada, and Australia. If your country isn’t listed at checkout, feel free to reach out — we’re working to expand our delivery zones.

3. Is the LUNÉRA Deux brush safe for all skin types?
Absolutely. LUNÉRA Deux is made from ultra-soft, medical-grade silicone, safe for sensitive, dry, oily, and acne-prone skin. It’s non-abrasive, hypoallergenic, and designed for gentle daily use.

4. How do I use the brush?
Apply your favorite cleanser, then use the silicone side for gentle exfoliation and the bristle side for deeper cleansing. Rinse after use and allow it to air dry — that’s it. A few minutes a day is enough for glowing results.

5. Does the brush need to be charged or use batteries?
Nope! LUNÉRA Deux is 100% manual and waterproof — no electronics, no charging, no fuss. It’s perfect for travel and everyday use.

6. What is your return policy?
If you’re not satisfied with your purchase, you have 30 days from the delivery date to contact us for a return or replacement. We want you to feel confident and supported in your skincare journey.

7. How can I track my order?
Once your order is processed, you’ll receive a tracking number via email. You can track your shipment directly from our site or through the carrier’s website.

8. Is the product sustainable or reusable?
Yes — LUNÉRA Deux is designed to last. It replaces disposable cleansing pads or cotton rounds, making your routine more eco-friendly and cost-effective over time.

9. Do you offer discounts or bundles?
Yes! We occasionally offer limited-time discounts and bundle options. Be sure to subscribe to our email list or follow us on social media to stay updated.

10. Is this an authentic LUNÉRA product?
Yes — we’re the official online store for LUNÉRA. The Deux brush you receive is designed and shipped exclusively by us. Be cautious of counterfeit versions or imitations on other platforms.